1. Refund Eligibility
We understand that sometimes issues may arise with your purchase. EuroWorks Performance offers refunds or replacements in the following situations:
a. Incorrect or Defective Parts: If you receive incorrect or defective parts, please contact us within 7 days of receiving your order.
b. Shipping Damage: In the unfortunate event that your order arrives with visible shipping damage, please contact us immediately. We will work with you to file a claim with the shipping carrier and arrange for a replacement or refund as necessary. We also suggest that in this event you notify your shipping carrier as soon as possible.
EuroWorks Performance does not accept returns or offer refunds for the following:
a. Change of Mind: We do not accept returns or provide refunds for change-of-mind purchases. Please make sure you are confident in your purchase before completing your order.
b. Compatibility Issues: It is the responsibility of the customer to ensure that the parts ordered are correct and compatible with their vehicle. We strongly recommend contacting us before placing your order if you have any doubts about compatibility.
3. How to Request a Refund or Replacement
To initiate a refund or replacement request for eligible items, please follow these steps:
a. Contact our customer support team via email at euroworksperformance2021@
b. Our customer support team will guide you through the return or replacement process, providing instructions and any necessary forms.
4. Refund Processing
a. Once we receive the returned item(s) and verify their condition, we will process your refund or replacement. Please allow up to 10 business days for the refund to be credited to your original payment method.
5. Contact Information
If you have any questions or concerns regarding our refund policy or your specific order, please don't hesitate to contact our customer support team through our online chat, messenger or at:
6. Policy Updates
EuroWorks Performance reserves the right to update or modify this refund policy at any time without prior notice. Any changes to this policy will be posted on our website.
By making a purchase from EuroWorks Performance, you agree to abide by the terms and conditions outlined in this refund policy.
Thank you for choosing EuroWorks Performance for your performance car parts needs. We appreciate your business and look forward to serving you.